Escan/english/eScan-FAQ113: Difference between revisions

Revision as of 10:24, 11 September 2009

General

Knowledgebase

Support

image image Q. What is eScan Remote Support (ERS)? How to login to remote computers. Does it mean you have to download team viewer to be able to access a computer? A. We have implemented ERS ( eScan Remote support ) feature in eScan itself so to give the remote you have to just right click on Red shield icon and click on "eScan Remote support" This will be available after applying the latest eScan HOTFIX (Click here for eScan Hotfix Download Link). Yes, you have to download Teamviewer to either initiate the connection with client or to Give a remote connection to another person. *Email us your feedback to solutions@mwti.net*

@@ Line 23: / Line 23: @@
 * [[Online Chat|<font color="blue">Online Chat</font>]]
 * [[Telephonic Support|<font color="blue">Telephone</font>]]
+* [[Remote Support|<font color="blue">Remote Support</font>]]
 * [[Forums|<font color="blue">Forums</font>]]
 |}