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| [[Image:Escan_wikipedia.jpg|left|<!--We add confidence to computing-->]]
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&nbsp;<B>General</B>
* [[Main Page|<font color="blue">Home</font>]]
* [[Marketing|<font color="blue">Marketing</font>]]
* [[Events|<font color="blue">Events</font>]]
* [[Marketing/Advertisement|<font color="blue">Advertisement</font>]]
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&nbsp;<B><p>&nbsp;&nbsp;Knowledgebase</p></B>
* [[Technical Info|<font color="blue">Technical Information</font>]]
* [[Beta Testing|<font color="blue">Beta Testing</font>]]
* [[Release Candidate|<font color="blue">Release Candidate</font>]]
* [[User Guide|<font color="blue">User Guides</font>]]
* [[Escan/english/Technologies|<font color="blue">Technologies</font>]]
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&nbsp;<B><p>&nbsp;&nbsp;Support</p></B>
* [[EMail|<font color="blue">eMail</font>]]
* [[Online Chat|<font color="blue">Online Chat</font>]]
* [[Telephonic Support|<font color="blue">Telephone</font>]]
* [[Remote Support|<font color="blue">Remote Support</font>]]
* [[Forums|<font color="blue">Forums</font>]]
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|style="text-align:left;"|'''·''' [[Escan/english/FAQ-eScan|<font size=1.5 color="blue" align="left">eScan</font>]]&nbsp;&nbsp;'''·''' [[Escan/english/MailScan-AFT|<font size=1.5 color="blue">MailScan</font>]]&nbsp;&nbsp;'''·''' [[Escan/english/Technologies|<font size=1.5 color="blue">Technologies</font>]]
|style="text-align:left;"|'''·''' [[Escan/english/eScan-Articles|<font size=1.5 color="blue" align="left">Articles</font>]]&nbsp;&nbsp;'''·''' [[Escan/english/eScan-FAQ|<font size=1.5 color="blue">FAQ</font>]]&nbsp;&nbsp;'''·''' [[Escan/english/eScan-Troubleshooting|<font size=1.5 color="blue">Troubleshooting</font>]]
|style="text-align:right;"|&nbsp;&nbsp;'''·''' [[Technical Info|<font size=1.5 color="blue">Technical Info</font>]]&nbsp;&nbsp;'''·''' [[Escan/english/Security_Awareness|<font size=1.5 color="blue">Security Awareness</font>]]&nbsp;&nbsp;'''·''' [[User_Guides|<font size=1.5 color="blue">User Guides</font>]]
|style="text-align:right;"|&nbsp;&nbsp;'''·''' [[Technical Info|<font size=1.5 color="blue">Technical Information - Main Page</font>]]
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<h2  id="mp-tfp-h2" style="margin:0; background:#C7E587; font-size:120%; font-weight:bold; border:10 solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em">eScan Version 11 Online Help</h2>
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<span class="plainlinks neverexpand"><div style="text-align: right;">[[Escan/english/escan11|Back]]</div></span><br/>
 
<font size=4>'''Tools'''</font>
 
 
__TOC__


=='''Description'''==


The tools pane provides you with the options for creating the ‘e Scan rescue image, downloading the latest hotfix, restoring the Windows® default settings, and contacting the ‘e Scan Remote Support.  
:''' <B><span class="plainlinks neverexpand">[http://download1.mwti.net/wiki/index.php/Escan/english/escan11 eScan 11 Help Section]</span></B><br>


&nbsp;
[[Image:Tools.JPG|center]]
&nbsp;


When you click the Scan button, the tabbed page of ePC provides you with links that perform the following tasks.
<br><b>eScan 11 Marketing Materials</b><br>




=='''Send Debug Information'''==
Below are the eScan 11 artworks of Marketing Materials in Image and PDF formats. Please mailto:marketing@escanav.com or mailto:sales@escanav.com for Artwork source files and other queries. The artwork source files are readily available in CorelDraw X4 Version Formats. If you require other formats, please mention the same in the e-mail.<br><br>


You can click this link to open the Please type your Problem here! dialog box.


:The Please type your Problem here! dialog box
:<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/Documents/eScan_2011_Docket.wmv eScan Docket and Marketing materials Video]</span></B> (WMV Video Format) <br><br>
This dialog box helps you specify the ‘e Scan-related problem and send it along with the debuges.zip file to ‘e Scan’s Technical Support team.  


:The debuges.zip file is a special file that contains the backup of the computer’s state. It contains all the important files that ‘e Scan requires to run correctly. When you click OK in the Please type your Problem here! dialog box, ‘e Scan creates this file and stores it in the Program Files\‘e Scan\Debug folder. The ‘e Scan Technical Support team can analyze this file to resolve the ‘e Scan related problem.  
:<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/wikifiles/eScan/eScan_Version_11.ppt Introducing eScan 11]</span></B> (Microsoft Powerpoint Format)<br>


:You can create a debuges.zip file to back up your computer’s state. Whenever you encounter a problem with your computer, you can use the debuges.zip file to revert to the state where your computer was working properly.
:<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/wikifiles/eScan/eScan_Version_11.odp Introducing eScan 11]</span></B> (Open Office Powerpoint Format)<br><br>


:<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/Documents/New_Material/Marketing_Folder.jpg eScan Marketing Folder]</span></B> (JPG Format)<br><br>


::The Please type your Problem here! dialog box allows you to make the following settings.  
:<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/wikifiles/eScan/Company_Profile.jpg  eScan Company Profile Front]</span></B> (JPG Format)<br>


::::* '''Mail From''' - You can specify the e mail address of the sender in this box. The default From address is escanuser@escanav.com.
: <B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/wikifiles/eScan/Company_Profile_back.jpg  eScan Company Profile Back]</span></B> (JPG Format)<br>
::::* '''Mail To''' - You can specify the e mail address of the recipient in this box. The recipient of this e mail is usually the ‘e Scan’s Technical Support team. The default address is support@escanav.com.
::::* '''SMTP Server''' - You can specify the IP address of the SMTP server in this box. The default SMTP IP address is mail.mwti.net.
::::* '''SMTP Port''' - You can specify the port number of the SMTP port in this box. The default SMTP port number is 25.
::::* '''User Authentication (Opt.)''' - You can specify the user name in this box, however adding this information is optional.
::::* '''Authentication Password (Opt.)''' - You can specify the user name in this box, however adding this information is optional.
::::* '''OK''' - When you click this button, the e-mail along with the debuges.zip file is sent to ‘e Scan’s Technical Support team.


:<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/wikifiles/eScan/Company_Profile.pdf Download PDF Format]</span></B><br><br>


:<b>eScan 11 SOHO Editions</b><br>


=='''Create eScan Rescue ISO Image File'''==  
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/wikifiles/comparison/eScan_Comparison.jpg eScan 11 Comparison Sheet  SOHO Editions]</span></B> (JPG Format)<br/>
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/wikifiles/comparison/eScan_Comparison_Sheet.pdf  Download PDF Format]</span></B><br><br>


This link helps you create a Windows® based Rescue Disk file by using the ‘e Scan Rescue File Creation Wizard. This wizard helps you create a rescue file, which will file helps you clean boot infected computers running the Windows® operating system. You can then eradicate rootkits and file infectors that cannot be cleaned in the normal Windows® mode.
::'''''eScan ISS Materials'''''<br>


&nbsp;
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/New_Artworks/eScan11/BOX/eScan_ISS_SOHO_BOX.zip eScan ISS Box Artwork]</span></B> (CorelDraw X4 )<br>
[[Image:eScanRescueFileCreationWizard.jpg|center]]
&nbsp;


:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/New_Artworks/eScan11/BoxShots/BoxShot_ISS.jpg eScan ISS Box Shot]</span></B> (JPG Format)<br>
=='''Download Latest Hotfix (eScan)'''==


When you click this hyperlink, ‘e Scan opens the MicroWorld Download Manager and starts downloading the latest hotfix for ‘e Scan. The computer should be connected to the Internet for this tool to work.


The Action section of this tool includes the following buttons.  
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/New_Artworks/eScan11/DVD/eScan_ISS_Slim_DVD.zip eScan ISS Slim DVD]</span></B> (CorelDraw X4)<br>


::::* '''Start Download''' - This button helps you start the download for the hotfix. By default, ‘e Scan automatically starts the download of the required hotfixes.  
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/New_Artworks/eScan11/DVD/JPG/eScan_ISS_DVD.jpg eScan ISS Slim DVD]</span></B> (JPG Format)<br>
::::* '''Stop Download''' - This button helps you stop an ongoing download.
&nbsp;
[[Image:eScanDownloadManager.jpg|center]]
&nbsp; 


=='''Restore Windows Default Settings'''==


This link helps you restore the original Windows® settings to eliminate all the modifications made by a virus attack. When you click this link, the Virus check dialog box is displayed. The system files are automatically scanned for viruses and then the system variables are set to their default values.
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/New_Artworks/eScan11/Marketing/eScan_Factfile_ISS.zip eScan 11 Fact File (ISS Key Features)]</span></B> (CorelDraw X4)


:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/wikifiles/eScan/eScan_ISS.jpg eScan 11 Fact File (ISS Key Features)]</span></B> (JPG Format)


:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/wikifiles/eScan/eScan_ISS.pdf  Download PDF Format]</span></B><br/>


=='''Download Latest Hotfix (Microsoft Windows OS)'''==


When you click this hyperlink, ‘e Scan opens the MicroWorld Download Manager and starts downloading the latest hotfix for the Windows® operating system from the Microsoft® Web site.
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/New_Artworks/eScan11/QRG/QRG_ISS_SOHO.jpg eScan 11 ISS SOHO QRG (Quick Reference Guide)]</span></B> (JPG Format)
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/New_Artworks/eScan11/QRG/ISS_SOHO_QRG.zip CorelDraw X4 ]</span></B><br/>
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/wikifiles/eScan/QRG_ISS_SOHO.pdf Download PDF Format ]</span></B><br/>


:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/New_Artworks/eScan11/CD/eScan_ISS_CD.zip eScan ISS CD]</span></B> (CorelDraw X4)<br/>
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/New_Artworks/eScan11/CD/eScan_CD_ISS.jpg eScan ISS CD]</span></B> (JPG Format)<br/>


=='''eScan Remote Support'''==


ERS works with the help of remote desktop connection, which enables ‘e Scan Support technicians to access computers from remote locations and troubleshoot issues on them. Clicking on this option will start the ERS service. To run ERS, your computer should have the latest ‘e Scan hotfix installed on it and it should be connected to the Internet.
::'''''eScan AV Materials'''''<br>


:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/New_Artworks/eScan11/BOX/eScan_AV_SOHO_BOX.zip eScan AV Box Artwork]</span></B> (CorelDraw X4 )<br>


&nbsp;[[Image:Download_icon.jpg|left]]&nbsp; - To download the latest ‘e Scan hotfix, <B><span class="plainlinks neverexpand">[http://download1.escanav.com/wiki/index.php/Hotfixes click here]</span></B>
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/New_Artworks/eScan11/BoxShots/BoxShot_AV.jpg eScan AV Box Shot]</span></B> (JPG Format)<br>




:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/New_Artworks/eScan11/DVD/eScan_AV_Slim_DVD.zip eScan AV Slim DVD]</span></B> (CorelDraw X4)<br>


::To connect to ERS, perform the following steps.  
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/New_Artworks/eScan11/DVD/JPG/eScan_AV_DVD.jpg eScan AV Slim DVD]</span></B> (JPG Format)<br>


::::# In '''ePC''', click '''Tools''', and then in the '''Tools''' tabbed page, click '''eScan Remote Support'''.
::::# In the '''License Agreement''' dialog box, click '''I accept the agreement''', and then click '''Ok'''.


&nbsp;[[Image:LicenseAgreement.jpg|center]]&nbsp;
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/wikifiles/eScan/eScan_AV.jpg eScan 11 Fact File (AV Key Features)]</span></B> (JPG Format)
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/wikifiles/eScan/eScan_AV.pdf  Download PDF Format]</span></B><br/>


::::: 3. In the eScan Remote Support window, ensure that the '''login ID''', '''password''', and the '''“Ready to connect (secure connection)”''' message is displayed. If you get the message '''“Not ready. Please check your connection,”''' click the icon on the top right hand corner of the eScan Remote Support window, and then configure the Internet proxy settings in the Options dialog box.




&nbsp;[[Image:eScanRemoteSupport.jpg|center]]&nbsp;
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/wikifiles/eScan/QRG_AV_SOHO.jpg eScan 11 AV SOHO QRG (Quick Reference Guide)]</span></B> (JPG Format)
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/New_Artworks/eScan11/QRG/AV_SOHO_QRG.zip CorelDraw X4 ]</span></B><br/>
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/wikifiles/eScan/QRG_AV_SOHO.pdf''' Download PDF Format]</span></B><br/><br>


::::: 4. Call the MicroWorld Technical support and provide the ID and password displayed on your eScan Remote Support window to the ‘e Scan Support Engineer.
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/New_Artworks/eScan11/CD/eScan_AV_CD.zip eScan AV CD]</span></B> (CorelDraw X4)<br/>
::::: 5. After the connection is established, a pop up window displaying a message “Active Connection” is displayed.
:::<B><span class="plainlinks neverexpand">[http://download1.mwti.net/download/New_Artworks/eScan11/CD/eScan_CD_AV.jpg eScan AV CD]</span></B> (JPG Format)<br/><br>
::::: 6. The Technical Support team will assist you with your technical queries via a remote desktop connection.

Revision as of 10:31, 7 September 2010

File:Escan wikipedia.jpg

 General

 

  Knowledgebase

 

  Support

File:Escan-g.jpg
· Articles  · FAQ  · Troubleshooting   · Technical Information - Main Page



eScan 11 Help Section



eScan 11 Marketing Materials


Below are the eScan 11 artworks of Marketing Materials in Image and PDF formats. Please mailto:marketing@escanav.com or mailto:sales@escanav.com for Artwork source files and other queries. The artwork source files are readily available in CorelDraw X4 Version Formats. If you require other formats, please mention the same in the e-mail.


eScan Docket and Marketing materials Video (WMV Video Format)

Introducing eScan 11 (Microsoft Powerpoint Format)
Introducing eScan 11 (Open Office Powerpoint Format)

eScan Marketing Folder (JPG Format)

eScan Company Profile Front (JPG Format)
eScan Company Profile Back (JPG Format)
Download PDF Format

eScan 11 SOHO Editions
eScan 11 Comparison Sheet SOHO Editions (JPG Format)
Download PDF Format

eScan ISS Materials
eScan ISS Box Artwork (CorelDraw X4 )
eScan ISS Box Shot (JPG Format)


eScan ISS Slim DVD (CorelDraw X4)
eScan ISS Slim DVD (JPG Format)


eScan 11 Fact File (ISS Key Features) (CorelDraw X4)
eScan 11 Fact File (ISS Key Features) (JPG Format)
Download PDF Format


eScan 11 ISS SOHO QRG (Quick Reference Guide) (JPG Format)
CorelDraw X4
Download PDF Format
eScan ISS CD (CorelDraw X4)
eScan ISS CD (JPG Format)


eScan AV Materials
eScan AV Box Artwork (CorelDraw X4 )
eScan AV Box Shot (JPG Format)


eScan AV Slim DVD (CorelDraw X4)
eScan AV Slim DVD (JPG Format)


eScan 11 Fact File (AV Key Features) (JPG Format)
Download PDF Format


eScan 11 AV SOHO QRG (Quick Reference Guide) (JPG Format)
CorelDraw X4
Download PDF Format

eScan AV CD (CorelDraw X4)
eScan AV CD (JPG Format)