Features of eScan Version 11 ISS for Home Users and Escan/english/eScan-FAQ/Configuration: Difference between pages

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==<B><font size=3>Index</font><span id="topindex"></span></B>==
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|style="text-align:left;"|'''·''' [[Escan/english/FAQ-eScan|<font size=1.5 color="blue" align="left">eScan</font>]]&nbsp;&nbsp;'''·''' [[Escan/english/MailScan-AFT|<font size=1.5 color="blue">MailScan</font>]]&nbsp;&nbsp;'''·''' [[Escan/english/Technologies|<font size=1.5 color="blue">Technologies</font>]]
|style="text-align:right;"|&nbsp;&nbsp;'''·''' [[Technical Info|<font size=1.5 color="blue">Technical Info</font>]]&nbsp;&nbsp;'''·''' [[Escan/english/Security_Awareness|<font size=1.5 color="blue">Security Awareness</font>]]&nbsp;&nbsp;'''·''' [[User_Guides|<font size=1.5 color="blue">User Guides</font>]]
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==eScan Configuration==
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<h2  id="mp-tfp-h2" style="margin:0; background:#C7E587; font-size:120%; font-weight:bold; border:10 solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em">Features of eScan Version 11 Internet Security Suite for Home Users</h2>
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[[Image:EScan.jpg|image|right|100px]]<br/>


<div align="justify">
# [[#anchor1|<font color="blue">What is Rule-Set?</font>]]
#'''New User Friendly GUI:''' Single screen eScan Protection Center access designed to suit all user
# [[#anchor2|<font color="blue">How does Rule-Set gets updated?</font>]]
#'''Content Security and Parental Control:''' This user-based feature helps you block objectionable content and harmful Web sites.  
# [[#anchor3|<font color="blue">Can I manually configure Rule-Set to meet my requirement?</font>]]
#'''Web Phishing Filter:''' This feature protects you from phishing Web sites. If the Web Phishing Filter is blocking a genuine Web site, the user can send an e-mail to support@escanav.com to list the Web site as genuine. The maximum turnaround time is 24 hours.
# [[#anchor4|<font color="blue">Can I install eScan on a Standalone PC?</font>]]
#'''Virtual Keyboard:''' This feature serves as a precaution against keyloggers. You can use this keyboard while typing sensitive information, such as banking passwords or credit card numbers.
# [[#anchor5|<font color="blue">Is there more than one type of eScan?</font>]]
#'''Gaming Mode:''' This feature, when enabled, prevents eScan from displaying notifications and alert messages while you are playing computer games. The USB password protection module will remain active even while the Gaming Mode is on.
# [[#anchor6|<font color="blue">Can I install eScan on any version of Windows?</font>]]
#'''Folder and Files Security:''' This feature helps you lock specific files and folders so that network users or local users cannot modify, delete, or rename them.
# [[#anchor7|<font color="blue">Can any PC be configured as eScan Server?</font>]]
#'''Product Installation CD with Bootable Rescue Disk:''' This CD comes with a set of installation setup files and a bootable Rescue Disk. The bootable Rescue Disk helps you clean boot your computer if the operating system fails to load on it. When you boot the computer by using the Rescue Disk, the eScan Anti-Virus Toolkit (previously MWAV) scans and cleans the computer’s memory, registry, startup folders, system folders, and drives off viruses and spyware.
# [[#anchor8|<font color="blue">What are the requirements for eScan Server?</font>]]
#'''Laptop Mode:''' This power-saving feature increases the battery standby time by automatically preventing memory intensive processes like scheduled scans from running while the laptop is in the Battery Mode.
# [[#anchor9|<font color="blue">Do I need a dedicated system for eScan Server?</font>]]
#'''Advanced Self-Protection Features:''' This feature prevents new generation malware from disabling eScan real-time protection on your computer. The feature protects eScan services such as eScan updater, eScan server, and MailScan Dispatcher from being stopped and/or terminated. It also protects eScan executables or services running in the memory from being stopped and/or terminated.
# [[#anchor10|<font color="blue">What is the Pre-requisite before deploying eScan installation / Rule-Set on client system from eScan Management Console?</font>]]
#'''Malicious URL Filtering:''' This feature of eScan 11 includes a Malware URL filter that protects endpoints against Drive-by Malware downloads as socially engineered Malware attacks pose one of the largest risks to individuals and organizations. Access to malicious websites / URLs will be BLOCKED effectively providing to ZERO Day protection to computers.
# [[#anchor11|<font color="blue">Do I need to define the Server's IP Address on the eScan Client?</font>]]
#'''Grid-based Web Access/Timing:''' eScan 11 includes a Grid-based Web Access/Timing feature which is a part of the Web Protection module. This feature provides you with a graphical mechanism for specifying the duration for which the Web Protection module should allow Web access, block Web access, or deactivate time restrictions. The timing grid comprises blocks that represent time in an interval of every half an hour (from 00:00 AM to 12:00 noon and from 12:00 noon to 11:59:59 PM) for a whole week. It uses color codes for each action. Users can simply select an action and click the grid to color the time blocks based on their requirements.
# [[#anchor12|<font color="blue">If I change the IP Address of my eScan Server or in case I change my eScan Server, do I need to re-configure all the eScan clients with the eScan Server's new IP Address?</font>]]
#'''Automatic Patching of Windows® Operating System Vulnerabilities:''' eScan 11 automatically checks the Microsoft® Web site and downloads critical hotfixes and updates for the Windows® operating systems as and when they become available. Most new strains of malicious software, such as Rootkit.Stuxnet.A and Rootkit.TmpHider exploit the vulnerabilities in operating systems. eScan 11 ensures that the computer on which it is installed has the latest hotfixes and updates installed on it. Thus, eScan prevents malicious software that exploit vulnerabilities in the operating system from infecting the computer and helps users protect their data from hackers and other security threats.
# [[#anchor13|<font color="blue">Can I have multiple eScan Server? If Yes, How?</font>]]
</div>
# [[#anchor14|<font color="blue">Can I configure two eScan Servers as Master, for redundancy?</font>]]
# [[#anchor15|<font color="blue">Can I restrict the user from disabling eScan? If Yes, how?</font>]]
# [[#anchor16|<font color="blue">While installing eScan do I have to change any settings in my email client?</font>]]
# [[#anchor17|<font color="blue">Are there any compatibility issues with MS-MWL?</font>]]
# [[#anchor18|<font color="blue">Can eScan be deployed over the network using the Microsoft Management Console (MMC)?</font>]]
# [[#anchor19|<font color="blue">I have installed eScan and due to some problem, I had to uninstall it. But now I am unable to browse the Internet and do other Internet activities. How can I restore my computer back to normal?</font>]]
# [[#anchor20|<font color="blue">After installing eScan, I am unable to browse the Network Neighbourhood.What could be wrong?</font>]]
# [[#anchor21|<font color="blue">When I have more than 250-300 eScan clients connected to my eScan Server, the CPU utilization goes upto 100%?</font>]]
# [[#anchor22|<font color="blue">On eScan Clients, I want to change the Mail-Server IP number to which warning messages should be sent. How can I do it from eScan Server?</font>]]
# [[#anchor23|<font color="blue">When I upgrade my eScan, after running the setup file, the progress bar gets stuck at 0% and does not move at all.What should I do?</font>]]
# [[#anchor24|<font color="blue">How do I retrieve emails that has been quarantined by eScan inside the Quarantine Folder?</font>]]
# [[#anchor25|<font color="blue">When the auto-update runs there is activity running on the WWW proxy in WinGate. It appears that eScan is trying to go to http://www.microworldsystems.com/sendinfo. Any idea why does auto update go to that URL?</font>]]
# [[#anchor26|<font color="blue">How do I deploy customized warning messages I have created on my eScan Server to all my eScan clients?</font>]]
# [[#anchor27|<font color="blue">I have installed eScan on my Laptop. Now my Laptop never does a clean shutdown. It just seems to wait indefinitely. What should I do? </font>]]
# [[#anchor28|<font color="blue">Client is using Novell Netware 4.11. All email comes in through Wingate Proxy Server located on Windows 2000 Professional system. If the workstations are protected with eScan and the email server is also protected, does the Netware Server needs a scanner for viruses?</font>]]
# [[#anchor29|<font color="blue">I had a customer reporting that with eScan installed, his XP machine was constantly crashing (BSOD) with an error referencing '''avkfilt.sys'''.All other XP machines on the network, running the same version of eScan, were experiencing no problems! What could be the possible remedy?</font>]]
# [[#anchor30|<font color="blue">I have installed eScan on my machine. But it does not scan emails sent using Outlook Express. What could be the problem? I use Microsoft Proxy Client to access my Mail Server.?</font>]]
# [[#anchor31|<font color="blue">I have installed ZoneAlarm Firewall. After installing eScan,I keep getting messages from ZoneAlarm about download.exe, trayicos.exe, etc. trying to connect to Internet. What should I do?</font>]]
# [[#anchor32|<font color="blue">Can I have multiple Anti-Virus softwares / programs running on my PC simultaneously?</font>]]
# [[#anchor33|<font color="blue">During installation of eScan,it asks me for a reboot. After rebooting, the installation continues, again asking me for a reboot.What should I do?</font>]]
# [[#anchor34|<font color="blue">I have installed eScan on my Windows 2000 computer. When I login as an Administrator, everything works fine. But if I login as an ordinary user, my mails and web stop working. What should I do?</font>]]
# [[#anchor35|<font color="blue">I have installed eScan on my Windows XP Pro. When I log in as an administrator, all functions work fine. But if I login as a normal user, Outlook and other Net related functions stop working! What should be done?</font>]]
# [[#anchor36|<font color="blue">Are there any incompatibility issues between Zone Alarm Basic and eScan/MailScan?</font>]]
# [[#anchor37|<font color="blue">My eScan clients are unable to recognize the eScan Server. The Server does make proper announcements and no errors are logged too. What should be done? </font>]]
# [[#anchor38|<font color="blue">Can I scan my network drives from one PC?</font>]]
# [[#anchor39|<font color="blue">Can I manually install eScan Corporate as a client using the setup file '''cwn2k3ek.exe''' without being prompted for the default mode message "Do you want to make this System as eScan Server?</font>]]
# [[#anchor40|<font color="blue">While deploying Rule-Set on the client system with the Merge Option selected from eScan Management Console, the Rule-Set does not merge with the existing rules on the client. How does the Merge Option work?</font>]]
# [[#anchor41|<font color="blue">How can I block an USB drive access in eScan version 10?</font>]]
# [[#anchor42|<font color="blue">After installing eScan on Windows 2008 64 Bit Edition, DNS, ADS does not work and are not able to connect to internet or LAN?</font>]]
# [[#anchor43|<font color="blue">How do I remove Firewall driver without uninstalling eScan?</font>]]
# [[#anchor44|<font color="blue">How do I install Firewall driver?</font>]]
# [[#anchor45|<font color="blue">What does the entry '''deleteflags''' does under MailScan.ini?</font>]]
# [[#anchor46|<font color="blue">Can eScan take backup of infected files before disinfecting it?</font>]]
# [[#anchor47|<font color="blue">Is there any utility to add multiple email IDs in eScan Auto-Spam Whitelist?</font>]]
# [[#anchor48|<font color="blue">A lot of disk space is occupied by eScan '''FBackUp''' folder in my Local Drive. What is the use and how can we configure it?</font>]]
# [[#anchor49|<font color="blue">How can I display IP Address of client computers under "Normal View" in eScan Management Console?</font>]]
# [[#anchor50|<font color="blue">How can I configure my system to block eScan Popups?</font>]]
# [[#anchor51|<font color="blue">How can I change the port settings for my eScan server and deploy it using the eScan management console (EMC)?</font>]]<br/>
# [[#anchor52|<font color="blue">A vulnerability tool identifies MWAgent as a high security risk. It can be exploited to cause a stack-based buffer overflow via an overly long
command sent to the service (default port 2222/tcp)?</font>]]<br/>
# [[#anchor53|<font color="blue">Can the tools menu be removed or disabled?</font>]]<br/>
# [[#anchor54|<font color="blue">After Installing eScan, users/recepients start receiving the notification emails with "Subject: eScan found an email having Virus or objectionable content!?"</font>]]<br/>
# [[#anchor55|<font color="blue">Can we automate the installation of eScan Internet Security Suite?</font>]]<br/>
# [[#anchor56|<font color="blue">How can I install eScan silently ? And also it should reboot automatically after completion of the installation </font>]]<br/>
# [[#anchor57|<font color="blue">How to White-list a file blocked during proactive scanning?</font>]]<br/>


==eScan also has several enhanced features that are as follows:==


<div align="justify">
#'''Anti-Virus Engine:''' This engine is an intelligent malware-detection engine that finds and cleans malicious software on the fly.
#'''Heuristic Scan Engine:''' This engine detects unknown malicious software.
#'''Web Protection:''' This feature helps you block objectionable content and harmful Web sites.
#'''Block Spam:''' This feature helps you block unsolicited e-mails from reaching your inbox.
#'''Block Attachment:''' This feature helps you specify e-mail attachment types that eScan should block automatically.
#'''Proactive Security:''' This feature prevents unknown or suspicious applications from executing and compromising the security of your computer.
#'''Application Control:''' This feature prevents restricted applications from executing on your computer.
#'''USB Control:''' This feature prevents data theft by enabling password-protected access to USB storage devices. It also helps you Whitelist the USB storage devices for which you do not require password protection. In addition, this feature provides you with the facility to scan the device before access and block AUTORUN from executing automatically when you access the portable storage device. When a USB storage device is mounted as a CD, the Endpoint Security module will not prevent AUTORUN from executing.
#'''Firewall:''' This feature prevents unauthorized access to or from any network.
#'''Auto-download Updates:''' This feature automatically downloads free updates from eScan update servers.
#'''Windows®-based Rescue Disk:''' This feature helps you create a bootable rescue CD that could be used to remove sophisticated rootkit infections that do not allow the Anti-Virus software to remove the infections when the computer is booted in regular mode.
#'''eScan Remote Support:''' This feature helps you request the assistance of an eScan Technical Support Representative through a remote connection to your computer. It allows the eScan Technical Support Representative to remotely take control and troubleshoot the eScan-related issue on your computer.
#'''eScan Auto Back Up and Restore:''' This feature helps you back up the critical files of the Windows® Operating System installed on your computer. It then automatically restores the clean files when eScan finds an infection in any of the system files that cannot be disinfected.
#'''Download Latest Microsoft® Operating System Hotfix:''' This feature downloads critical patches and hotfixes for the Windows® Operating System.
#'''Multi-Language:''' Available in English, Deutsch, French, Greek, Italiano, LatinSpanish, Nederlands, Norwegian, Portuguese, Spanish.
::<B><U>Note:</U></B>  Russian, Chinese (Traditional & Simplified), Korean, Polish & Turkish, will be available in due course of time. 
&nbsp;&nbsp;&nbsp;16.&nbsp;'''Customer Support:''' 24x7 FREE telephone and online (via email, live chat and forums).
</div>




'''Return to [[EScan_Version_11_Internet_Security_Suite_for_Home_Users| <font color="blue">eScan Version 11 Internet Security Suite]]'''
# '''What is Rule-Set?'''<span id="anchor1"></span><br/><br/>'''Answer:'''<br/>Rule-Set are set of rules defined within eScan.<br/><B>For Example:</B><br/> If you define a rule that any file with the name '''KAK.HTA''' should be deleted.<br/>eScan will detect this file and if found will delete it.
<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div><br/><ol start="2">
<li>'''How does Rule-Set gets updated?'''<span id="anchor1"></span><br/><br/>'''Answer:'''<br/>Whenever we confirm the existence of a new Virus (or a Worm, etc) in the form of a standard filename, we update the Rule-Set on the Internet Server. So, when eScan connects to Internet to download the latest updates, it even updates the Rule-Set. <br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/>

Revision as of 11:37, 11 October 2010

Index

eScan Configuration

  1. What is Rule-Set?
  2. How does Rule-Set gets updated?
  3. Can I manually configure Rule-Set to meet my requirement?
  4. Can I install eScan on a Standalone PC?
  5. Is there more than one type of eScan?
  6. Can I install eScan on any version of Windows?
  7. Can any PC be configured as eScan Server?
  8. What are the requirements for eScan Server?
  9. Do I need a dedicated system for eScan Server?
  10. What is the Pre-requisite before deploying eScan installation / Rule-Set on client system from eScan Management Console?
  11. Do I need to define the Server's IP Address on the eScan Client?
  12. If I change the IP Address of my eScan Server or in case I change my eScan Server, do I need to re-configure all the eScan clients with the eScan Server's new IP Address?
  13. Can I have multiple eScan Server? If Yes, How?
  14. Can I configure two eScan Servers as Master, for redundancy?
  15. Can I restrict the user from disabling eScan? If Yes, how?
  16. While installing eScan do I have to change any settings in my email client?
  17. Are there any compatibility issues with MS-MWL?
  18. Can eScan be deployed over the network using the Microsoft Management Console (MMC)?
  19. I have installed eScan and due to some problem, I had to uninstall it. But now I am unable to browse the Internet and do other Internet activities. How can I restore my computer back to normal?
  20. After installing eScan, I am unable to browse the Network Neighbourhood.What could be wrong?
  21. When I have more than 250-300 eScan clients connected to my eScan Server, the CPU utilization goes upto 100%?
  22. On eScan Clients, I want to change the Mail-Server IP number to which warning messages should be sent. How can I do it from eScan Server?
  23. When I upgrade my eScan, after running the setup file, the progress bar gets stuck at 0% and does not move at all.What should I do?
  24. How do I retrieve emails that has been quarantined by eScan inside the Quarantine Folder?
  25. When the auto-update runs there is activity running on the WWW proxy in WinGate. It appears that eScan is trying to go to http://www.microworldsystems.com/sendinfo. Any idea why does auto update go to that URL?
  26. How do I deploy customized warning messages I have created on my eScan Server to all my eScan clients?
  27. I have installed eScan on my Laptop. Now my Laptop never does a clean shutdown. It just seems to wait indefinitely. What should I do?
  28. Client is using Novell Netware 4.11. All email comes in through Wingate Proxy Server located on Windows 2000 Professional system. If the workstations are protected with eScan and the email server is also protected, does the Netware Server needs a scanner for viruses?
  29. I had a customer reporting that with eScan installed, his XP machine was constantly crashing (BSOD) with an error referencing avkfilt.sys.All other XP machines on the network, running the same version of eScan, were experiencing no problems! What could be the possible remedy?
  30. I have installed eScan on my machine. But it does not scan emails sent using Outlook Express. What could be the problem? I use Microsoft Proxy Client to access my Mail Server.?
  31. I have installed ZoneAlarm Firewall. After installing eScan,I keep getting messages from ZoneAlarm about download.exe, trayicos.exe, etc. trying to connect to Internet. What should I do?
  32. Can I have multiple Anti-Virus softwares / programs running on my PC simultaneously?
  33. During installation of eScan,it asks me for a reboot. After rebooting, the installation continues, again asking me for a reboot.What should I do?
  34. I have installed eScan on my Windows 2000 computer. When I login as an Administrator, everything works fine. But if I login as an ordinary user, my mails and web stop working. What should I do?
  35. I have installed eScan on my Windows XP Pro. When I log in as an administrator, all functions work fine. But if I login as a normal user, Outlook and other Net related functions stop working! What should be done?
  36. Are there any incompatibility issues between Zone Alarm Basic and eScan/MailScan?
  37. My eScan clients are unable to recognize the eScan Server. The Server does make proper announcements and no errors are logged too. What should be done?
  38. Can I scan my network drives from one PC?
  39. Can I manually install eScan Corporate as a client using the setup file cwn2k3ek.exe without being prompted for the default mode message "Do you want to make this System as eScan Server?
  40. While deploying Rule-Set on the client system with the Merge Option selected from eScan Management Console, the Rule-Set does not merge with the existing rules on the client. How does the Merge Option work?
  41. How can I block an USB drive access in eScan version 10?
  42. After installing eScan on Windows 2008 64 Bit Edition, DNS, ADS does not work and are not able to connect to internet or LAN?
  43. How do I remove Firewall driver without uninstalling eScan?
  44. How do I install Firewall driver?
  45. What does the entry deleteflags does under MailScan.ini?
  46. Can eScan take backup of infected files before disinfecting it?
  47. Is there any utility to add multiple email IDs in eScan Auto-Spam Whitelist?
  48. A lot of disk space is occupied by eScan FBackUp folder in my Local Drive. What is the use and how can we configure it?
  49. How can I display IP Address of client computers under "Normal View" in eScan Management Console?
  50. How can I configure my system to block eScan Popups?
  51. How can I change the port settings for my eScan server and deploy it using the eScan management console (EMC)?
  52. A vulnerability tool identifies MWAgent as a high security risk. It can be exploited to cause a stack-based buffer overflow via an overly long

command sent to the service (default port 2222/tcp)?

  1. Can the tools menu be removed or disabled?
  2. After Installing eScan, users/recepients start receiving the notification emails with "Subject: eScan found an email having Virus or objectionable content!?"
  3. Can we automate the installation of eScan Internet Security Suite?
  4. How can I install eScan silently ? And also it should reboot automatically after completion of the installation
  5. How to White-list a file blocked during proactive scanning?



  1. What is Rule-Set?

    Answer:
    Rule-Set are set of rules defined within eScan.
    For Example:
    If you define a rule that any file with the name KAK.HTA should be deleted.
    eScan will detect this file and if found will delete it.


Back to Top


  1. How does Rule-Set gets updated?

    Answer:
    Whenever we confirm the existence of a new Virus (or a Worm, etc) in the form of a standard filename, we update the Rule-Set on the Internet Server. So, when eScan connects to Internet to download the latest updates, it even updates the Rule-Set.

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