Escan/english/eScan-FAQ/Configuration

eScan Configuration

1. What is Rule-Set?
2. How does Rule-Set gets updated?
3. Can I manually configure Rule-Set to meet my requirement?
4. Can I install eScan on a Standalone PC?
5. Is there more than one type of eScan?
6. Can I install eScan on any version of Windows?
7. Can any PC be configured as eScan Server?
8. What are the requirements for eScan Server?
9. Do I need a dedicated system for eScan Server?
10. What is the Pre-requisite before deploying eScan installation / Rule-Set on client system from eScan Management Console?
11. Do I need to define the Server's IP Address on the eScan Client?
12. If I change the IP Address of my eScan Server or in case I change my eScan Server, do I need to re-configure all the eScan clients with the eScan Server's new IP Address?
13. Can I have multiple eScan Server? If Yes, How?
14. Can I configure two eScan Servers as Master, for redundancy?
15. Can I restrict the user from disabling eScan? If Yes, how?
16. While installing eScan do I have to change any settings in my email client?
17. Are there any compatibility issues with MS-MWL?
18. Can eScan be deployed over the network using the Microsoft Management Console (MMC)?
19. I have installed eScan and due to some problem, I had to uninstall it. But now I am unable to browse the Internet and do other Internet activities. How can I restore my computer back to normal?
20. After installing eScan, I am unable to browse the Network Neighbourhood.What could be wrong?
21. When I have more than 250-300 eScan clients connected to my eScan Server, the CPU utilization goes upto 100%?
22. On eScan Clients, I want to change the Mail-Server IP number to which warning messages should be sent. How can I do it from eScan Server?
23. When I upgrade my eScan, after running the setup file, the progress bar gets stuck at 0% and does not move at all.What should I do?
24. How do I retrieve emails that has been quarantined by eScan inside the Quarantine Folder?
25. When the auto-update runs there is activity running on the WWW proxy in WinGate. It appears that eScan is trying to go to http://www.microworldsystems.com/sendinfo. Any idea why does auto update go to that URL?
26. How do I deploy customized warning messages I have created on my eScan Server to all my eScan clients?
27. I have installed eScan on my Laptop. Now my Laptop never does a clean shutdown. It just seems to wait indefinitely. What should I do?
28. Client is using Novell Netware 4.11. All email comes in through Wingate Proxy Server located on Windows 2000 Professional system. If the workstations are protected with eScan and the email server is also protected, does the Netware Server needs a scanner for viruses?
29. I had a customer reporting that with eScan installed, his XP machine was constantly crashing (BSOD) with an error referencing avkfilt.sys.All other XP machines on the network, running the same version of eScan, were experiencing no problems! What could be the possible remedy?
30. I have installed eScan on my machine. But it does not scan emails sent using Outlook Express. What could be the problem? I use Microsoft Proxy Client to access my Mail Server.?
31. I have installed ZoneAlarm Firewall. After installing eScan,I keep getting messages from ZoneAlarm about download.exe, trayicos.exe, etc. trying to connect to Internet. What should I do?
32. Can I have multiple Anti-Virus softwares / programs running on my PC simultaneously?
33. During installation of eScan,it asks me for a reboot. After rebooting, the installation continues, again asking me for a reboot.What should I do?
34. I have installed eScan on my Windows 2000 computer. When I login as an Administrator, everything works fine. But if I login as an ordinary user, my mails and web stop working. What should I do?
35. I have installed eScan on my Windows XP Pro. When I log in as an administrator, all functions work fine. But if I login as a normal user, Outlook and other Net related functions stop working! What should be done?
36. Are there any incompatibility issues between Zone Alarm Basic and eScan/MailScan?
37. My eScan clients are unable to recognize the eScan Server. The Server does make proper announcements and no errors are logged too. What should be done?
38. Can I scan my network drives from one PC?
39. Can I manually install eScan Corporate as a client using the setup file cwn2k3ek.exe without being prompted for the default mode message "Do you want to make this System as eScan Server?
40. While deploying Rule-Set on the client system with the Merge Option selected from eScan Management Console, the Rule-Set does not merge with the existing rules on the client. How does the Merge Option work?
41. How can I block an USB drive access in eScan version 10?
42. After installing eScan on Windows 2008 64 Bit Edition, DNS, ADS does not work and are not able to connect to internet or LAN?
43. How do I remove Firewall driver without uninstalling eScan?
44. How do I install Firewall driver?
45. What does the entry deleteflags does under MailScan.ini?
46. Can eScan take backup of infected files before disinfecting it?
47. Is there any utility to add multiple email IDs in eScan Auto-Spam Whitelist?
48. A lot of disk space is occupied by eScan FBackUp folder in my Local Drive. What is the use and how can we configure it?
49. How can I display IP Address of client computers under "Normal View" in eScan Management Console?
50. How can I configure my system to block eScan Popups?
51. How can I change the port settings for my eScan server and deploy it using the eScan management console (EMC)?
    
52. A vulnerability tool identifies MWAgent as a high security risk. It can be exploited to cause a stack-based buffer overflow via an overly long

command sent to the service (default port 2222/tcp)?

1. Can the tools menu be removed or disabled?
   
2. After Installing eScan, users/recepients start receiving the notification emails with "Subject: eScan found an email having Virus or objectionable content!?"
   
3. Can we automate the installation of eScan Internet Security Suite?
   
4. How can I install eScan silently ? And also it should reboot automatically after completion of the installation
   
5. How to White-list a file blocked during proactive scanning?
   

1. What is Rule-Set?
   
   Answer:
   Rule-Set are set of rules defined within eScan.
   For Example:
   If you define a rule that any file with the name KAK.HTA should be deleted.
   eScan will detect this file and if found will delete it.

Back to Top

2. How does Rule-Set gets updated?
   
   Answer:
   Whenever we confirm the existence of a new Virus (or a Worm, etc) in the form of a standard filename, we update the Rule-Set on the Internet Server. So, when eScan connects to Internet to download the latest updates, it even updates the Rule-Set.
   
   Back to Top


3. Can I manually configure Rule-Set to meet my requirement?
   
   Answer:
   Yes, you can configure the Rule-Set to meet your requirement.
   
   Back to Top


4. Can I install eScan on a Standalone PC?
   
   Answer:
   Yes. For this, you need to install Professional Edition of eScan (version 9) or eScan SOHO/Home Edition rather than the Corporate Edition / Enterprise (version 9 or 10) or SMB/SME edition (version 10).
   
   Back to Top


5. Is there more than one type of eScan?
   
   Answer:
   Below are the editions of eScan:
   Version 10
   
   • eScan SOHO/Home edition
     

   This edition is designed for standalone platforms (eg at home)
   

   • eScan SMB/SME edition
     

   This edition is designed for Small and Medium Business organizations.
   

   • eScan Corporate/Enterprise edition
     

   This edition is designed for Large organizations.
   

   Version 9
   
   • eScan Pro
     

   This edition is designed for standalone platforms (eg at home)
   

   • eScan Corporate
     

   This edition is designed for networked platforms, and includes the `eServ' Central Management Console.
   

   • eScan Enterprise
     

   This edition is designed to protect entire Networks and incorporates both the 'eServ' Central Management Console and various editions of 'MailScan'.
   

   • eScan VC (Virus Control)
     

   eScan VC has only the Virus Control features. It does not have Content-Analyzing features.
   

   
   
   Back to Top