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| | System locks up and is unresponsive on every reboot after installing eScan? |
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| |style="text-align:left;"|'''·''' [[Escan/english/FAQ-eScan|<font size=1.5 color="blue" align="left">eScan</font>]] '''·''' [[Escan/english/MailScan-AFT|<font size=1.5 color="blue">Mailscan</font>]] '''·''' [[Escan/english/Technologies|<font size=1.5 color="blue">Technologies</font>]]
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| |style="text-align:right;"| '''·''' [[Technical Info|<font size=1.5 color="blue">Technical Info</font>]] '''·''' [[Escan/english/Security_Awareness|<font size=1.5 color="blue">Security Awareness</font>]] '''·''' [[User_Guides|<font size=1.5 color="blue">User Guides</font>]]
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| | <B>Observation:</B> |
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| | (Before cleaning the malware) |
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| | 1) The logs received indicated that there was a malware that had associated with the Operating System (OS) processes and to remove the malware, eScan had to first kill the other associated OS processes. But when that was tried, the OS would hang. |
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| | | <B>Solution:</B> |
| | | 1) Boot from a bootable CD. We used the UBCD for DOS bootable disk to boot & had to rename the infected processes manually based on the information obtained from the scan logs. After this we would boot again in Safe mode and run a full scan to remove the malware.(This worked and the malware was removed). |
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| <I><B><font size=4 color=blue>Topics</font></B></I>
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| * [[Escan/english/MailscanScan-Articles|<B>Articles</B>]]
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| * [[Escan/english/MailScan-FAQ|<B>Frequently Asked Questions (FAQ) </B>]]
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| * [[Escan/english/MailScan-Troubleshooting|<B>Mailscan Troubleshooting</B>]]
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| <span class="plainlinks neverexpand"><div style="text-align: left;">[http://download1.mwti.net/wiki/index.php/Main_Page <font color=“blue”>Back to Home Page</font>]</div></span><br/>
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| ----
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| <B><I><font size=2>Email us your feedback to [mailto:solutions@escanav.com <font color="blue">solutions@escanav.com</font>]</font></I></B>
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Revision as of 04:46, 5 June 2009
System locks up and is unresponsive on every reboot after installing eScan?
Observation:
(Before cleaning the malware)
1) The logs received indicated that there was a malware that had associated with the Operating System (OS) processes and to remove the malware, eScan had to first kill the other associated OS processes. But when that was tried, the OS would hang.
Solution:
1) Boot from a bootable CD. We used the UBCD for DOS bootable disk to boot & had to rename the infected processes manually based on the information obtained from the scan logs. After this we would boot again in Safe mode and run a full scan to remove the malware.(This worked and the malware was removed).