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System locks up and is unresponsive on every reboot after installing eScan?
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<B>Q. The system lost Internet connectivity after eScan installation & eScan trying to download update via proxy</B>
 
 




<B>Observation:</B>
<B>Observation:</B>


(Before cleaning the malware)
The internet connectivity problem probably could be due to the malware which would have changed the browser settings to a proxy connection.  eScan uses the internet settings from the default browser and hence it was trying to download updates via proxy.  
The logs received indicated that there was a malware that had associated with the Operating System (OS) processes and to remove the malware, eScan had to first kill the other associated OS processes. But when that was tried, the OS would hang.
   
   


<B>Solution:</B>
<B>Solution:</B>


Boot from a bootable CD. We used the UBCD for DOS bootable disk to boot & had to rename the infected processes manually based on the information obtained from the scan logs. After this we would boot again in Safe mode and run a full scan to remove the malware.(This worked and the malware was removed).
# Fixing the IE settings resolved both the reported issues.
 
# For cleaning the malware if updates are not available, you can download the cumulative updates in portable executable form so that the updates/definitions could be updated on the infected system. Then begin scanning of the entire system. [[Hotfixes|(Click here to go to the Updates download link)]].
 
 
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<B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net solutions@mwti.net]</font></I></B>

Revision as of 09:49, 30 August 2010

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· Articles  · FAQ  · Troubleshooting   · Technical Information - Main Page

eScan - Troubleshooting

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Q. The system lost Internet connectivity after eScan installation & eScan trying to download update via proxy



Observation:

The internet connectivity problem probably could be due to the malware which would have changed the browser settings to a proxy connection. eScan uses the internet settings from the default browser and hence it was trying to download updates via proxy.



Solution:

  1. Fixing the IE settings resolved both the reported issues.
  1. For cleaning the malware if updates are not available, you can download the cumulative updates in portable executable form so that the updates/definitions could be updated on the infected system. Then begin scanning of the entire system. (Click here to go to the Updates download link).


Email us your feedback to solutions@mwti.net
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