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&nbsp;<B>General</B>
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<B>Q. I see that the antispam automatically creates a Spam folder and e-mail rule in Outlook Express. What e-mail clients get this level of support? </B>
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|style="text-align:left;"|'''·''' [[Escan/english/eScan-Articles|<font size=1.5 color="blue" align="left">Articles</font>]]&nbsp;&nbsp;'''·''' [[Escan/english/eScan-FAQ|<font size=1.5 color="blue">FAQ</font>]]&nbsp;&nbsp;'''·''' [[Escan/english/eScan-Troubleshooting|<font size=1.5 color="blue">Troubleshooting</font>]]
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<B>Q. The system lost Internet connectivity after eScan installation & eScan trying to download update via proxy</B>
 
 
 
 
<B>Observation:</B>
 
The internet connectivity problem probably could be due to the malware which would have changed the browser settings to a proxy connection.  eScan uses the internet settings from the default browser and hence it was trying to download updates via proxy.  
 
 
 
<B>Solution:</B>


# Fixing the IE settings resolved both the reported issues.


# For cleaning the malware if updates are not available, you can download the cumulative updates in portable executable form so that the updates/definitions could be updated on the infected system. Then begin scanning of the entire system. [[Hotfixes|(Click here to go to the Updates download link)]].
<I><B>A.</B> This support is currently available for Outlook Express and Thunderbird client.</I>




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  <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net solutions@mwti.net]</font></I></B>
  <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net solutions@mwti.net]</font></I></B>

Revision as of 06:56, 15 June 2009

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General

Knowledgebase

Support

Q. I see that the antispam automatically creates a Spam folder and e-mail rule in Outlook Express. What e-mail clients get this level of support?


A. This support is currently available for Outlook Express and Thunderbird client. 


Email us your feedback to solutions@mwti.net
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