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eScan - Troubleshooting

image image Q. Whenever I try to turn on or turn off the System Restore feature by using the System Properties dialog box (that can be accessed from My Computer), I get the “system restore encountered an error trying to enable/disable one or more drives” error. What should I do? OR Q. I have Windows® XP Service Pack 2 (SP2) running on my computer. When I try to install Windows® XP SP3 on it, I get the “system restore encountered an error trying to enable/disable one or more drives” error. What should I do? Solution:- You can use any of the following methods to resolve this problem. Method 1 Click Start, click Run, and then in the Open box, type %Windir%\INF then press ENTER. Open Windows Explorer. In Windows Explorer, on the Tools menu, click Folder Options. In the Folder Options dialog box, on the View tab, in the Advanced settings list, under Hidden Files and Folders, clear the Hide extensions for known file types check box, click Apply, and then click OK. On your computer, search for sr.inf file. In the search results window, right-click the sr.inf file, and then click Install. Method 2 Click Start, click Run, and then in the Open box, type rundll32.exe advpack.dll,LaunchINFSection C:\Windows\Inf\sr.inf and then press ENTER. If this gives an “Access denied” error, run the Process Monitor (procmon) tool. Note: To download the Process Monitor tool, please visit the Microsoft® Technet Web site.  3. If the Process Monitor tool shows an error against the HKLM\SOFTWARE\Microsoft\Windows NT\Current Version\SvcHost\SRGroup registry entry, on the taskbar, in the notification area, right-click the eScan Protection Center icon, and then click Pause Protection.   image image    4. Perform the steps outlined in either Method 1 or Method 2.   Email us your feedback to solutions@escanav.com