Escan/english/eScan-FAQ113: Difference between revisions

Revision as of 10:43, 19 October 2009

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image image Q. What is eScan Remote Support (ERS)? How do I login to remote computer. Does it mean that I have to download team viewer to be able to access remote computer? Answer. We have implemented ERS ( eScan Remote support ) feature in eScan itself. You just have to right click on "Red shield" icon and click on "eScan Remote support" This will be available after applying the latest eScan HOTFIX (Click here for eScan Hotfix Download Link). Yes, you have to download Teamviewer to either initiate the connection with client or to Give a remote connection to another person. *Email us your feedback to solutions@mwti.net*

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-<B>A.</B> We have implemented ERS ( eScan Remote support ) feature in eScan itself.You just have to right click on "Red shield" icon and click on "eScan Remote support"
+<B>Answer.</B>
-This will be available after applying the latest eScan HOTFIX [[Hotfixes | (Click here for eScan Hotfix Download Link)]].
+* We have implemented ERS ( eScan Remote support ) feature in eScan itself.
+* You just have to right click on "Red shield" icon and click on "eScan Remote support" <br/>
+:This will be available after applying the latest eScan HOTFIX [[Hotfixes | (Click here for eScan Hotfix Download Link)]].
+*Yes, you have to download Teamviewer to either initiate the connection with client or to Give a remote connection to another person.
-Yes, you have to download Teamviewer to either initiate the connection with client or to Give a remote connection to another person.
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   <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net solutions@mwti.net]</font></I></B>