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<B>Q. Can I have multiple anti-virus softwares / programs running on my PC simultaneously?</B>
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<I><B>A.</B> No. Two simultaneous antivirus softwares on the same  PC can cause System Crashes, data loss and/or freezing. So please uninstall any anti-virus you already have installed, before installing eScan.</I>
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<B>Q. My eScan clients are unable to recognize the eScan Server! The Server does make proper announcements & no errors are logged too.  What should be done?</B>
 
 
<I><B>A.</B> Please check if you have some Software package like Norton Internet Security/ or Zone Alarm or similar softwares / products installed. These softwares stop UDP broadcast on ports being used by eScan Server and also stop eScan Server from acting like an FTP/HTTP server.
 
Add eServ.exe to the exclude list of NIS/ZA or if this is not possible, instruct these softwares / products to allow communication on default eScan ports of 2001, 3333 and 2021.</I>




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Latest revision as of 13:51, 7 September 2010

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· Articles  · FAQ  · Troubleshooting   · Technical Information - Main Page

eScan - FAQ's

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Q. My eScan clients are unable to recognize the eScan Server! The Server does make proper announcements & no errors are logged too. What should be done?


A. Please check if you have some Software package like Norton Internet Security/ or Zone Alarm or similar softwares / products installed. These softwares stop UDP broadcast on ports being used by eScan Server and also stop eScan Server from acting like an FTP/HTTP server.

Add eServ.exe to the exclude list of NIS/ZA or if this is not possible, instruct these softwares / products to allow communication on default eScan ports of 2001, 3333 and 2021.



Email us your feedback to solutions@mwti.net