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|style="text-align:left;"|'''·''' [[Escan/english/eScan-Articles|<font size=1.5 color="blue" align="left">Articles</font>]]&nbsp;&nbsp;'''·''' [[Escan/english/eScan-FAQ|<font size=1.5 color="blue">FAQ</font>]]&nbsp;&nbsp;'''·''' [[Escan/english/eScan-Troubleshooting|<font size=1.5 color="blue">Troubleshooting</font>]]
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<B>Q. DOS Based Application sometimes doesn't work after installing eScan,But when we uninstall eScan it start working. How to resolve this? </B>
<B>Q. My eScan is corrupted and want to uninstall, so I could do a fresh Installation of eScan. Is there any removal tool?</B>




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<B>Solution:-</B>
<B>Solution:-</B>


This is due to the error messasge with <B>CLOSE</B> and <B>IGNORE</B> button doesn't get displayed after we install escan. The DOS Application inspite of this error message also generates an event ID & due to this DOS Application doesn't start.
You can use the eScan Removal tool for uninstallation of eScan. [[Technical Info|Click here to go to the Download Link page]]. After uninstallation of eScan using this tool, you need to reboot the system.
 
To resolve this make the below changes in the Windows Registry
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows
ErrorMode Reg_Dword
Change the Value Data to 0
 
The following are the parameters:
ErrorMode=0
This is the default operating mode that serializes the errors and waits for a response.  
 
ErrorMode=1
If the error does not come from the system, this is the normal operating mode. If the error comes 
from the system, this logs the error to the event log and returns OK to the hard error. No
intervention is required and the popup is not seen.
 
ErrorMode=2
This always logs the error to the event log and returns OK to the hard error. Popups are not seen




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  <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net solutions@mwti.net]</font></I></B>

Revision as of 07:06, 8 August 2009

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· Articles  · FAQ  · Troubleshooting   · Technical Information - Main Page

eScan - Troubleshooting

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Q. My eScan is corrupted and want to uninstall, so I could do a fresh Installation of eScan. Is there any removal tool?



Solution:-

You can use the eScan Removal tool for uninstallation of eScan. Click here to go to the Download Link page. After uninstallation of eScan using this tool, you need to reboot the system. 


Email us your feedback to solutions@mwti.net
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