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| ==<B><font size=3>Index</font><span id="topindex"></span></B>==
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| ==eScan License Keys==
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| # [[#anchor1|<font color="blue">After applying the eScan License Key, the "Invalid License Key" message pops up </font>]]
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| # [[#anchor2|<font color="blue">I am getting this message "Incorrect System Date! Please Check your system Date and Time" when applying the license key</font>]]
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| # [[#anchor3|<font color="blue">When adding the eScan key I get the message "Key Already exists".</font>]]
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| # [[#anchor4|<font color="blue">I am getting the message "Activation failed! Please check your proxy-settings and try again later"</font>]]
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| # [[#anchor5|<font color="blue">License key was already activated elsewhere or the key does not belong to this computer</font>]]
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| # [[#anchor6|<font color="blue">Invalid License Key! Please Check your System Date and Time</font>]]
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| # [[#anchor7|<font color="blue">Whenever I apply the eScan License key I get this message "Key not present in our database".</font>]]
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| # [[#anchor8|<font color="blue">Message: Sorry! another Standard Key can not be added before activating the existing Standard KeyKey not present in our database</font>]]
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| # [[#anchor9|<font color="blue">Why am I getting "Invalid Activation Code" when I apply the eScan Activation Code?</font>]]
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| # [[#anchor10|<font color="blue">This License Key is for Version 9x.To upgrade to version 10, please type the following link in your internet browser http://www.mwti.net/v10upgrade or email to support@mwti.net'. I am getting this message after upgrading to eScan 10 version.</font>]]
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| # [[#anchor11|<font color="blue">What is 60 characters Activation Code?</font>]]<br/>
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| # [[#anchor12|<font color="blue">Is it possible to uninstall eScan on a computer and install on another
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| computer, using same license? If possible, please what are the steps, since the activation code is needed and I don't know where to find it?</font>]]<br/>
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| # '''After applying the eScan License Key, the "Invalid License Key" message pops up '''<span id="anchor1"></span><br/><br/>'''Answer:'''<br/>
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| <br><br>The above message could be for any of the below reasons:<br><br>
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| :a. Length of standard key or activation code is not equal to 37.<br>
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| :b. After decoding standard key if number of months is greater than 120 .i.e. 10 yrs.<br>
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| :c. eScan ISS key has been issued and user enters eScan for Antivirus key .i.e.different product.<br>
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| :d. Client is registering online and he has an invalid standard key.<br>
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| :e. Unable to decode the key.<br>
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| :f. Key has expired.<br>
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| <div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div><br/><ol start="2">
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| <li>'''I am getting this message "Incorrect System Date! Please Check your system Date and Time" when applying the license key'''<span id="anchor2"></span><br/><br/>'''Answer:'''<br/>
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| This could happen if the system/computer date was wrongly set to a date other then the current date.<br>
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| In such cases we request the customers to send '''c:\program files\escan\log\Evallic.log''' and '''c:\program files\escan\License.ini''' files to '''register@escanav.com'''<br>Register will then provide "LicFix.exe" and will delete the activation details from our database.<br>
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| Customer has to just run LicFix.exe and then activate the same system Online.<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/>
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| <li>'''When adding the eScan key I get the message "Key Already exists".'''<span id="anchor3"></span><br/><br/>'''Answer:'''<br/>Key entered by user is already present in license.ini but not as a registered key.<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/>
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| <li>'''I am getting the message "Activation failed! Please check your proxy-settings and try again later"'''<span id="anchor4"></span><br/><br/>'''Answer:'''<br/>This could be due to improper internet connection settings. To check and change the internet connection<br>
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| :a. Open the eScan Protection Center,<br>
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| :b. Go to Update and click on Settings. Make the necessary changes for internet connection.<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/>
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| <li>'''License key was already activated elsewhere or the key does not belong to this computer.'''<span id="anchor5"></span><br/><br/>'''Answer:'''<br/>The Standard key that you are trying to activate online has been Online activated on DIFFERENT machine.<br>
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| In case you have changed any Internal hardware of the machine then please mention the details of the changes that you have made and mail the registration details by email/fax procedure to register@mwti.net so that we can check the details further and provide you the activation code.<br>
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| '''Note:'''To know Procedure for Applying and Activating the eScan license key [http://download1.mwti.net/wiki/index.php/Escan/english/productkey Please Click here]<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/>
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