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| ==<B><font size=3>Index</font><span id="topindex"></span></B>== | | <h2 style='color:#007FFF;font-size:22.0pt;font-family:"Open Sans"'><b>Update Agent</b> </h2> |
| | <p style='font-size:11.0pt;font-family:"Open Sans"'>eScan lets you use a client computer as an update agent to deploy updates on computers in group. |
| | The Update Agent will receive virus definitions and policies from server and distribute it to the assigned group(s). <br>Clicking <b>Update Agent</b> displays the list of computers that are acting as update agents for other computers in the group. The window also lets you Add or Remove update agents from this list. You can set an update agent for multiple groups. </p> |
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| | | <h3 style='color:#007FFF;font-size:20.0pt;font-family:"Open Sans"'><b>Adding an Update Agent</b> </h3> |
| ==eScan License Keys==
| | <p style='font-size:11.0pt;font-family:"Open Sans"'>To add an Update Agent, follow the steps given below:</p> |
| | | <ol style='font-size:11.0pt;font-family:"Open Sans"'> |
| # [[#anchor1|<font color="blue">After applying the eScan License Key, the "Invalid License Key" message pops up </font>]]
| | <li>In Managed computers screen, click on <b>Update Agent</b>. Update Agent window appears.</li> |
| # [[#anchor2|<font color="blue">I am getting this message "Incorrect System Date! Please Check your system Date and Time" when applying the license key</font>]]
| | <li>Click on 3 dots next to Update Agent field, to select the computer. Select Computer widow appears.</li> |
| # [[#anchor3|<font color="blue">When adding the eScan key I get the message "Key Already exists".</font>]] | | <li>Select a computer and click on <b>OK</b>.</li> |
| # [[#anchor4|<font color="blue">I am getting the message "Activation failed! Please check your proxy-settings and try again later"</font>]]
| | <li>Click on 3 dots next to Group Name field, to select the <b>Group Name</b>. This is the group to which the selected computer will act as an Update Agent and provide updates. |
| # [[#anchor5|<font color="blue">License key was already activated elsewhere or the key does not belong to this computer</font>]]
| | </li> |
| # [[#anchor6|<font color="blue">Invalid License Key! Please Check your System Date and Time</font>]]
| | <li>Select the Group and click on <b>OK</b>.</li> |
| # [[#anchor7|<font color="blue">Whenever I apply the eScan License key I get this message "Key not present in our database".</font>]]
| | <li>Click on <b>Add</b>.</li></ol> |
| # [[#anchor8|<font color="blue">Message: Sorry! another Standard Key can not be added before activating the existing Standard KeyKey not present in our database</font>]]
| | <p style='font-size:11.0pt;font-family:"Open Sans"'>The Update Agent will be set for the selected group.</p> |
| # [[#anchor9|<font color="blue">Why am I getting "Invalid Activation Code" when I apply the eScan Activation Code?</font>]]
| | <h4 style='color:#007FFF;font-size:18.0pt;font-family:"Open Sans"'><b>Configuring UA Settings</b> </h4> |
| # [[#anchor10|<font color="blue">I am getting the message "This License Key is for Version 9x. To upgrade to Version 10 / Version 11, Please type the following link in your internet browser [http://www.escanav.com/mwscnew/versionupgrade.asp Version Upgrade] or email to support@escanav.com" after upgrading to eScan 10 / eScan 11 Version.</font>]]
| | <p style='font-size:11.0pt;font-family:"Open Sans"'>This option allows admin to configure the eScan Server by defining public IP address for directly downloading the updates in |
| # [[#anchor11|<font color="blue">What is 60 characters Activation Code?</font>]]<br/>
| | case of Update Agent is not available. </p> |
| # [[#anchor12|<font color="blue">Is it possible to uninstall eScan on a computer and install on another
| | <ol style='font-size:11.0pt;font-family:"Open Sans"'> |
| computer, using same license? If possible, please what are the steps, since the activation code is needed and I don't know where to find it?</font>]]<br/>
| | <li><b>Ignore Customize/Server IP and Hostname for UA clients</b>:<br> |
| | | Select this option to pause the update download for the clients until Update Agent is available to distribute the updates.</li> |
| | | <li><b>Add Customized FQDN / Server IP / Hostname of Primary server to UA / Client Setup</b>:<br> |
| | | Enter the public address that has been assigned to the eScan Server through which clients can download the updates directly.</li></ol> |
| | | <p style='font-size:11.0pt;font-family:"Open Sans"'>After assigning the IP address, click on <b>Test</b> to test the connection.</p> |
| # '''After applying the eScan License Key, the "Invalid License Key" message pops up '''<span id="anchor1"></span><br/><br/>'''Answer:'''<br/>
| | <h3 style='color:#007FFF;font-size:20.0pt;font-family:"Open Sans"'><b>Delete an Update Agent</b> </h3> |
| <br><br>The above message could be for any of the below reasons:<br><br>
| | <p style='font-size:11.0pt;font-family:"Open Sans"'>To delete an Update Agent follow the given steps:</p> |
| :a. Length of standard key or activation code is not equal to 37.<br>
| | <ol style='font-size:11.0pt;font-family:"Open Sans"'> |
| :b. After decoding standard key if number of months is greater than 120 .i.e. 10 yrs.<br>
| | <li>In Managed computers screen, click on <b>Update Agent</b>.<br> |
| :c. eScan ISS key has been issued and user enters eScan for Antivirus key .i.e.different product.<br>
| | Update Agent window appears.</li> |
| :d. Client is registering online and he has an invalid standard key.<br>
| | <li>In the Assigned to Group(s) column, click on <b>Recycle Bin icon</b>.<br> |
| :e. Unable to decode the key.<br>
| | A confirmation prompt appears.</li> |
| :f. Key has expired.<br>
| | <li>Click on <b>OK</b>.<br></li></ol> |
| <div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div><br/><ol start="2"> | | <p style='font-size:11.0pt;font-family:"Open Sans"'>The Update Agent will be deleted.</p> |
| <li>'''I am getting this message "Incorrect System Date! Please Check your system Date and Time" when applying the license key'''<span id="anchor2"></span><br/><br/>'''Answer:'''<br/> | |
| This could happen if the system/computer date was wrongly set to a date other then the current date.<br> | |
| In such cases we request the customers to send '''c:\program files\escan\log\Evallic.log''' and '''c:\program files\escan\License.ini''' files to '''register@escanav.com'''<br>Register will then provide "LicFix.exe" and will delete the activation details from our database.<br>
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| Customer has to just run LicFix.exe and then activate the same system Online.<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/>
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| <li>'''When adding the eScan key I get the message "Key Already exists".'''<span id="anchor3"></span><br/><br/>'''Answer:'''<br/>Key entered by user is already present in license.ini but not as a registered key.<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/> | |
| <li>'''I am getting the message "Activation failed! Please check your proxy-settings and try again later"'''<span id="anchor4"></span><br/><br/>'''Answer:'''<br/>This could be due to improper internet connection settings. To check and change the internet connection<br>
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| :a. Open the eScan Protection Center,<br>
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| :b. Go to Update and click on Settings. Make the necessary changes for internet connection.<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/>
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| <li>'''License key was already activated elsewhere or the key does not belong to this computer.'''<span id="anchor5"></span><br/><br/>'''Answer:'''<br/>The Standard key that you are trying to activate online has been Online activated on DIFFERENT machine.<br> | |
| In case you have changed any Internal hardware of the machine then please mention the details of the changes that you have made and mail the registration details by email/fax procedure to '''register@escanav.com''' so that we can check the details further and provide you the activation code.<br>
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| '''Note :'''To know Procedure for Applying and Activating the eScan license key [http://download1.mwti.net/wiki/index.php/Escan/english/productkey Please Click here]<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/>
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| <li>'''Invalid License Key! Please Check your System Date and Time'''<span id="anchor6"></span><br/><br/>'''Answer:'''<br/>When you try to activate the key online ,the system date is incorrect.You can change the system date to correct date and then try to activate the key.<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/> | |
| <li>'''Whenever I apply the eScan License key I get this message "Key not present in our database".'''<span id="anchor7"></span><br/><br/>'''Answer:'''<br/>If the 30 character key has some character mismatch then this can happen. You can mail the registration details by email/fax procedure to register@escanav.com so that we can check the details further and provide you the Correct standard key and the correct activation code.<br> | |
| '''Note :'''To know Procedure for Applying and Activating the eScan license key [http://download1.mwti.net/wiki/index.php/Escan/english/productkey Please Click here]<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/>
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| <li>'''Message: Sorry! another Standard Key can not be added before activating the existing Standard Key Or Key not present in our database!'''<span id="anchor8"></span><br/><br/>'''Answer:'''<br/>If the previous entered Standard keys are not activated and client tries to get add another standard key. Activate the previously added standard key.<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/>
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| <li>'''Why am I getting "Invalid Activation Code" when I apply the eScan Activation Code?'''<span id="anchor9"></span><br/><br/>'''Answer:'''<br/>The activation code that you have is incorrect.You can mail the registration details by email/fax procedure to register@escanav.com so that we can check the details further and provide you the Correct activation code.<br>
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| '''Note :'''To know Procedure for Applying and Activating the eScan license key [http://download1.mwti.net/wiki/index.php/Escan/english/productkey Please Click here]<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/>
| |
| <li>'''I am getting the message "This License Key is for Version 9x. To upgrade to Version 10 / Version 11, Please type the following link in your internet browser [http://www.escanav.com/mwscnew/versionupgrade.asp Version Upgrade] or email to support@escanav.com" after upgrading to eScan 10 / eScan 11 Version.'''<span id="anchor10"></span><br/><br/>'''Answer:'''<br/>
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| <br><br>There may be two possibilities<br><br> | |
| * The standard key entered might be of eScan version 9 <br>
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| * Incorrect edition of eScan installed on your system. Please check the product name of eScan purchased. If you have no details about your purchased product. Please contact [[EMail|<font color="blue">Support</font>]] and provide your license key. Also you can join [[Online Chat|<font color="blue">Online Chat</font>]] for further help<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/>
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| <li>'''What is 60 characters Activation Code?'''<span id="anchor11"></span><br/><br/>'''Answer:'''<br/>60 characters Activation code is received after applying the Standard eScan License key.<br> | |
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| <br><br>The activation code which is refered as 60 characters includes the Hyphens in between the characters.<br><br>
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| eg: [ '''Activation Code : ENGPF-UHOGO-UHGQP-OFORO-BWFJT-LVJUD-MPHGT-EGPHG-QJHOH-MRGOPI ''' ]<br>
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| <B><font size=3>Also See:-</font><br>
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| * [[Escan/english/productkey |<font color=blue>Procedure for Applying and Activating the eScan license key</font>]] </B><br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/>
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| <li>''' Is it possible to uninstall eScan on a computer and install on another computer, using same license? If possible, please what are the steps, since the activation code is needed and I don't know where to find it? '''<span id="anchor12"></span><br/><br/>'''Answer:'''<br/>If you have to transfer an eScan license key from one system to another system, send a request to <span class="plainlinks neverexpand">[mailto:register@escanav.com register@escanav.com]</span> for deactivation of the eScan license key. Once you get the confirmation from register, then you can use the same eScan license key and activate on the another system.<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/> | |