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eScan v.11 - FAQ

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  1. What is new in eScan 11?
  2. Why should I upgrade to eScan 11?
  3. Will my existing eScan license work in eScan 11?
  4. Where can I buy eScan 11?
  5. How do I upgrade from a lower version of eScan (eScan version 9 and below) to eScan 11?
  6. What are the products available in eScan 11?
  7. What are the languages supported by eScan 11?
  8. Are there any additional system requirements for installing eScan 11?
  9. What are the operating systems supported by eScan 11?
  10. How can I evaluate eScan 11?
  11. How do I find the product name and version number of the eScan edition that I am using?
  12. Can I run both eScan 10 and eScan 11 on the same computer?
  13. How long will the previous versions of eScan be supported?
  14. How is eScan different from my current Anti-Virus product?





  1. What is new in eScan 11?

    Answer:
    eScan 11 includes several improvements over its predecessor in terms of its user interface, performance, resource utilization, and data protection features. These new features are as follows:
  • Content Security and Parental Control: This profile-based feature helps you block objectionable content and harmful Web sites.
  • Web Anti-Phishing: This feature protects you from phishing Web sites.
  • Virtual Keyboard: This feature serves as a precaution against keyloggers. You can use this keyboard while typing sensitive information, such as banking passwords or credit card numbers.
  • Gaming Mode: This feature, when enabled, prevents eScan from displaying notifications and alert messages while you are playing computer games.
  • Folder and Files Security: This feature helps you lock specific files and folders so that network users or local users cannot modify, delete, or rename them.
  • Product Installation CD with Bootable Rescue Disk: This CD comes with a set of installation setup files and a bootable Rescue Disk. The bootable Rescue Disk helps you clean boot your computer if the operating system fails to load on it. When you boot the computer by using the Rescue Disk, the eScan Anti-Virus Toolkit (formerly MWAV) scans and cleans the computer\’s memory, registry, startup folders, system folders, and drives of viruses and spyware.
  • Laptop Mode: This power-saving feature increases the battery standby time by automatically preventing memory intensive processes like scheduled scans from running while the laptop is in the Laptop Mode.
  • Advanced Self-Protection Features. This feature prevents new generation malware from disabling eScan real-time protection on your computer.

    eScan also has several enhanced features, which are as follows:

  • Anti-Virus Engine: This engine is an intelligent malware-detection engine that finds and cleans malicious software on the fly.
  • Heuristic Scan Engine: This engine detects unknown malicious software.
  • Web Protection: This feature helps you block objectionable content and harmful Web sites.
  • Block Spam: This feature helps you block unsolicited e-mails from reaching your inbox.
  • Block Attachment: This feature helps you specify e-mail attachment types that eScan should block automatically.
  • Proactive Security: This feature prevents unknown or suspicious applications from executing and compromising the security of your computer.
  • Application Control: This feature prevents restricted applications from executing on your computer.
  • USB Control: This feature prevents data theft by enabling password-protected access to USB storage devices. It also helps you whitelist the USB storage devices for which you do not require password protection. In addition, this feature provides you with the facility to scan the device before access and also block AUTORUN from executing automatically when you access the portable storage device.
  • Firewall: This feature prevents unauthorized access to or from any network.
  • Auto-download Updates: This feature automatically downloads free updates from eScan update servers.
  • Windows®-based Rescue Disk: This feature helps you create a bootable rescue CD that could be used to remove sophisticated rootkit infections that do not allow the anti-virus software to remove the infections when the computer is booted in regular mode.
  • eScan Remote Support: This feature helps you request the assistance of an eScan Technical Support Representative through a remote connection to your computer. It allows the eScan Technical Support Representative to remotely take control and troubleshoot the eScan-related issue on your computer.
  • eScan Auto Back Up and Restore: This feature helps you back up the critical files of the Windows® operating system installed on your computer. It then automatically restores the clean files when eScan finds an infection in any of the system files that cannot be disinfected.
  • Download Latest Microsoft® Operating System Hotfix: This feature downloads critical patches and hotfixes for the Windows® operating system.
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  1. Why should I upgrade to eScan 11?

    Answer:
    eScan 11 includes several improvements over its predecessor in terms of its user interface, performance, resource utilization, and data protection features. The new features include a trendy new GUI, Gaming Mode, Virtual Keyboard, eScan product installation CD with bootable Rescue Disk, automatic detection of Laptop Mode, Enhanced Self Protection, Folder Protection, and automatic patching of Windows® operating system vulnerabilities. It also includes improved features such as an Anti-Virus Engine, Heuristic Scan Engine; ability to block spam and attachments; proactive security, Firewall, Auto-download Updates: This feature automatically downloads free updates from eScan update servers, Windows®-based Rescue Disk, eScan Remote Support, eScan Auto-backup and Restore, and download latest Microsoft® operating system hotfix.

  2. Will my existing eScan license work in eScan 11?

    Answer:
    If you are an eScan customer, who is using eScan 10, your existing license will work for the same edition of eScan 11 when you upgrade during the license period. The license for eScan 11 will be valid only for the duration of your existing license. If you are using a version of eScan lower than 10, you can upgrade to eScan 11 at an upgrade price specified on our Web site.

    To upgrade to eScan 11, visit the Version Upgrade Web page.

  3. Where can I buy eScan 11?

    Answer:
    You can buy eScan 11 either from the eScan Web site or from the nearest eScan Partner. You can also write to sales@escanav.com with your requirements to purchase eScan 11.

  4. How do I upgrade from a lower version of eScan (eScan version 9 and below ) to eScan 11?

    Answer:
    You can perform the following steps to upgrade from a lower version of eScan to eScan 11.

    a. To get a license key for eScan 11, visit the Version Upgrade Web page on the eScan Web site.
    b. On the Version Upgrade page, under Renew/Upgrade Your Product, in the Please Enter Your Key box, type the license key for your existing version of eScan, and then click Key Details.
    c. To view the instructions on how to find the license key if you cannot find your license key, click Help ! I cannot find my license key.
    d. To directly renew your product if you are unable to access the old license key or are having problems renewing your eScan license key, visit the Renew Your Product Web page.
    e. Download the setup file for eScan 11 from the eScan Web site and then save it on your computer.
    f. Navigate to the folder and then double-click the setup file to install eScan 11.
    g. Use the new license key that you have generated to register and activate the product.

  5. What are the products available in eScan 11?

    Answer:
    At present, only eScan Internet Security Suite and eScan Anti-Virus are the products available in eScan 11. These two products are designed for home users and small offices. The SMB and Corporate editions will be available shortly.

  6. What are the languages supported by eScan 11?

    Answer:
    eScan 11 is available in many languages, such as Deutsch, German, French, Greek, Italiano, Latin Spanish, Nederlands, Norwegian, Portuguese, and Spanish. The support for Russian, Chinese Simplified, Chinese Traditional, Korean, Polish, and Turkish will be made available in due course of time.

  7. Are there any additional system requirements for installing eScan 11?

    Answer:
    No. eScan 11 has the same minimum hardware and software requirements as eScan 10. There are no additional system requirements for installing eScan 11.

    Your computer must meet the following minimum hardware requirements.

    • Processor: Pentium II 200 MHz
    • RAM: 256 Megabytes (MB) of RAM (recommended 512 MB)
    • Hard Disk Space: 700 MB of free hard disk space
    • Additional Drives: CD-ROM drive

  8. What are the operating systems supported by eScan 11?

    Answer:
    eScan products (for the Small Office Home Office \[SOHO\] segments) run on the 32-bit or 64-bit editions of following operating systems. Your computer should have any one of the following operating systems installed on it.

    • Windows® 2000 SP4 with KB891861
    • Windows® XP Professional with SP2 and above (For 32-bit edition only)
    • Windows® XP with SP1 and above (For 64-bit edition only)
    • Windows® Vista Ultimate
    • Windows® Vista Home Premium
    • Windows® Vista Home Basic
    • Windows® Vista Business
    • Windows® Vista Enterprise
    • Windows® 7 Ultimate
    • Windows® 7 Home Premium
    • Windows® 7 Home Basic
    • Windows® 7 Business
    • Windows® 7 Enterprise

  9. How can I evaluate eScan 11?

    Answer:
    You can evaluate eScan 11 by downloading the product setup file from the eScan Web site and installing it on your computer. The evaluation version will be functional only for a period of 30 days from the date of installation.

    To download eScan 11, visit the eScan Web site.

  10. How do I find the product name and version number of the eScan edition that I am using?

    Answer:
    You can find the version number of your eScan product by using the following methods.

    • Method 1: On the desktop, on the task bar, in the notification area, place your mouse pointer on .
    • Method 2: On the desktop, on the task bar, in the notification area, right click , and then in the context menu, click About eScan.

  11. Can I run both eScan 10 and eScan 11 on the same computer?

    Answer:
    No. You can run only one version of eScan on your computer at a time.

  12. How long will the previous versions of eScan be supported?

    Answer:
    We will provide support to eScan 10 till the end of your license period. We no longer support versions lower than eScan 10.

  13. How is eScan different from my current Anti-Virus product?

    Answer:
    Currently, many Anti-Virus products are available for desktop computers, notebooks, and server. Out of these, only a handful of products are designed specifically for mail servers. Most of the existing products do not protect your data from all types of security threats. Thus, computers are often vulnerable to attacks from hackers, who take advantage of the security loopholes in existing security software to steal confidential information from unsuspecting users. eScan has an advantage over its counterparts because it not only performs real-time scans on your file system but it also scans your e-mails and e-mail attachments for viruses, worms, Trojans, and other malicious software.





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